Skip to content

Cancellation Policy

Last updated: September 27, 2026

What changed: The list of things you buy once now names the Content Pack and the Story Video alongside the single documents, so the rule that a one-time purchase is not a subscription, and cannot be canceled once the work has started, plainly reaches everything we sell that way. Earlier, we added the Social plan ($12 for a year, charged once a year) to the plans you can cancel, and we wrote down what happens when a yearly renewal payment fails: 14 days of grace with reminder emails, and then a lapse. A new section says exactly what a lapsed account can and cannot do, because that is the part you should know before you buy: your published pages stay online and carry a small "Built with LaunchValid" line, scheduling stops, anything already scheduled is frozen rather than published and starts again when you pay, and exporting your own pictures and your brief always works. We also noted that asking for your money back under the money-back guarantee is not the same as canceling, because a refund ends your access the same day. Earlier, we added a short section on one-time document purchases, so it is clear that buying a single document is not a subscription and what happens if you want to stop it.

This policy explains how you can cancel on LaunchValid and what happens next. It covers paid subscriptions, what happens when a renewal payment fails, one-time purchases, and marketplace engagements (tasks where a founder has hired an expert). It works with the Refund Policy, the Dispute Resolution Policy, the Terms of Service, the Buyer Agreement, and the Seller Agreement. LaunchValid is operated by AmpFi App LLC.

Subscription cancellation

What you can cancel

You may cancel a paid subscription at any time. That is the Social plan, which costs $24 and is charged once a year, and the Starter, Pro, and Business plans, which are charged every month. Canceling stops future subscription charges. It does not delete your LaunchValid account or your projects.

One-time credit boost purchases and the small credit top-up are not subscriptions. Once the payment succeeds and the credits are added, the purchase is complete and cannot be canceled. See the Refund Policy.

Canceling is not the same as asking for your money back. If you are inside the money-back guarantee window (30 days from your first payment on the Social plan, 14 days on a monthly plan), you can ask for a refund instead, and a refund ends your access the same day rather than at the end of the period you paid for. The Refund Policy explains the difference in full.

How to cancel your subscription

  1. Sign in to LaunchValid and open Settings → Billing.
  2. Click Manage subscription to open the Stripe Customer Portal.
  3. Follow Stripe's steps to cancel your plan.

You can also change plans (upgrade or downgrade) from the Billing page or the Customer Portal. Plan changes and cancellations are processed by Stripe according to your current billing cycle.

If you cannot access the portal, email hello@launchvalid.com from the address on your account.

What happens when you cancel

  • Access. You keep paid-plan access until the end of your current billing period, unless Stripe shows a different end date in the portal. On the Social plan that is the end of the year you already paid for, not the day you cancel.
  • Plan. When the subscription ends, your account has no subscription and no monthly credit allowance, and it is treated the same way as a lapsed account, described below. Your projects stay where they are. To use AI features again, subscribe to a paid plan.
  • Credits. Credits already on your account are not deleted when you cancel, and your monthly allowance stops renewing. AI features need an active subscription, so any remaining credits cannot be spent until you subscribe again. Boost credits and top-ups you bought separately do not expire and will remain on your account when you re-subscribe. (Promotional credits from referrals carry a 90-day expiry clock.)
  • Marketplace and projects. Canceling your subscription does not delete your account or projects, and it does not touch marketplace escrow. It does not cancel open marketplace tasks or refund escrowed task payments. Money you have paid into escrow to hire an expert follows the marketplace rules below, whatever plan you are on.

For refund rules on subscription fees, see the Refund Policy and Section 5 of the Terms of Service.

When a renewal payment fails

A card can fail for reasons that have nothing to do with you choosing to leave, and after a whole year that is common, so a failed renewal does not switch anything off on the day it happens.

  1. 14 days of grace. Everything keeps working exactly as it did, and we email you to say the payment did not go through and to ask you to update your card.
  2. Then the account lapses, if the payment still has not gone through when those 14 days end.

Updating your card during the grace period, or subscribing again after a lapse, puts everything back, including anything that was frozen.

What a lapsed account can and cannot do

This is the same state an account reaches when a subscription simply ends and is not renewed. Nothing is deleted, and nothing you made is held hostage.

  • Your published pages stay online. Your demand test pages, your personal page, and your apps keep serving, and they carry a small "Built with LaunchValid" line at the bottom while the account is not paying. It goes as soon as you are paying again, and there is nothing else advertised on your page. Hosting for a page that is not being paid for is capped at 1 GB of traffic a month, as described in Section 5.8 of the Terms of Service.
  • Scheduling stops. You cannot schedule anything new.
  • Anything already scheduled is frozen rather than published. Nothing goes out from a lapsed account. The queue is kept as it is, and it starts again from where it stopped when you pay, so posts you planned are not lost and are not sent behind your back.
  • Exporting always works. Downloading the pictures you made and your own written brief works whether you are paying or not.
  • AI features need a plan. Credits already on the account cannot be spent until you subscribe again.

One-time purchases

A one-time purchase (a Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, Data Room, Content Pack, or Story Video) is not a subscription, so there is no plan to cancel and nothing renews. You pay once, and the work starts within moments of the payment going through.

Because the work begins straight away, there is no cancellation step once you have paid. If what you bought is never delivered we refund it in full, and if what arrives is not what you paid for, the free revision comes first, with a refund where the fault is ours. A Content Pack is a planned week rather than a single deliverable, so it carries no free revision of its own and the refund route is the one that applies to it. The Refund Policy sets out all of this, along with the 48-hour free revision window and what a revision covers on each kind of purchase.

Canceling a subscription later does not affect anything you have already bought outright. It stays in your project, and a free revision window that is still open stays open.

Marketplace task cancellation

What can be canceled

Cancellation applies to a task where the founder has paid into escrow and the expert has not yet delivered. Once work is delivered, the founder approves it or opens a dispute instead. Cancellation is by mutual consent or by non-response. Neither side can pull escrowed funds unilaterally.

How marketplace cancellation works

  1. The founder requests a cancellation on a held task and gives a reason. The expert is notified.
  2. The expert responds within 5 days:
    • Accept. The task closes and the founder is refunded the task amount minus the 12% platform fee.
    • Decline. The case moves to dispute review and our team decides the outcome (see the Dispute Resolution Policy).
  3. If the expert does not respond within 5 days, the task cancels automatically and the founder is refunded in full.

If the expert delivers the work while a cancellation request is open, the delivery takes precedence: the request is closed and the founder then approves the work or opens a dispute.

Who bears the fee (marketplace)

The platform fee treatment is based on cause:

  • Founder-requested cancellation that the expert accepts. The founder chose to end the engagement, so the 12% platform fee is retained and the founder is refunded the remaining 88%.
  • Expert did not respond. The expert failed to engage, so the founder is refunded in full and no fee is kept.
  • Declined and sent to review. Our team decides a fair split based on the facts, including any work the expert had genuinely started.

No payout is made to an expert for a canceled, undelivered task through this flow. If an expert had already done substantial work, that is what dispute review is for.

Repeated marketplace cancellations

Cancellation is for genuine changes of plan. If a founder repeatedly cancels funded tasks before delivery, LaunchValid may flag the account for review and, where warranted, limit marketplace access or take account action under the Terms of Service. Experts are also shown a reliability signal about a founder (including how often they cancel) so they can decide whether to bid.

For experts

By taking marketplace work you agree that a founder may request to cancel an undelivered task, and that if you do not respond within 5 days the task cancels and the founder is refunded in full. You are not paid for undelivered work through cancellation. If you believe you are owed for work already done, decline the request so our team can review it.

Questions

Email hello@launchvalid.com.