Refund Policy
Last updated: September 27, 2026
What changed: One-time purchases now include a Content Pack (a planned week of posts and the pictures that go with them) and a Story Video (one vertical video), so both of them appear here beside the single documents, and this policy says what the free revision on a video is: one scene, whichever change you ask for first. It also says plainly that a Content Pack carries no free revision of its own, because a week of pieces is not a single document and pretending otherwise would be a promise we do not keep. Traffic Packs are described here as covering the page a finished video is given as well, since a video that finds an audience moves far more traffic than a page of words does. Earlier, we began offering a money-back guarantee on subscriptions, and this policy leads with it instead of saying that subscription fees are generally non-refundable. Ask within 30 days of your first payment on the Social plan, or within 14 days of your first payment on a monthly plan, and we refund the whole amount with nothing deducted for what you used. The guarantee is available once per customer, on a first purchase, and never on a renewal, and a refund ends your access the same day. We also added the Social plan ($12 for a year, charged once a year) and the small credit top-up (80 credits for $5) to the billing section, said what happens when a yearly renewal payment fails, and explained that we recognize a customer by the payment card so that "once per customer" means a person rather than an email address. Earlier, we added a section covering one-time document purchases, so the refund terms for a single Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, or Data Room are set out here rather than only in the Terms of Service, along with a note explaining that filing a chargeback suspends the free revision that came with a document purchase.
This policy explains when payments are refunded on LaunchValid and how much. It covers the money-back guarantee on a first subscription, marketplace escrow payments (when a founder hires an expert), subscription, boost, and top-up payments (when you pay for a plan or extra credits), one-time purchases (a Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, Data Room, Content Pack, or Story Video bought on its own), and hosting Traffic Packs (when you buy extra bandwidth for a published page, a published app, or the page a finished video is given). It works together with the Cancellation Policy, the Dispute Resolution Policy, the Terms of Service, the Buyer Agreement, and the Seller Agreement. LaunchValid is operated by AmpFi App LLC.
The money-back guarantee
If LaunchValid is not for you, we give your money back. There is no free plan, so this is how you try the product without risking anything: you buy it, and if it is not what you wanted you ask for the money back and we send it.
How long you have
| Your first purchase | How long you have to ask |
|---|---|
| Social plan ($24 for a year) | 30 days from the payment |
| Starter, Pro, or Business (monthly) | 14 days from the payment |
Ask by emailing hello@launchvalid.com from the address on your account, and say that you want your money back. You do not have to give a reason.
What you get back
All of it. We refund the whole amount you paid for the plan. We do not subtract the credits you spent, the posts you published, the pictures you made, or the pages you built. A guarantee with deductions in it is not a guarantee, so there are none.
Who can ask
Three rules, and each one is about who you are rather than about what you used:
- Once per customer, ever. We recognize a customer by the payment card as well as by the account. Stripe gives us a short code that stands for a card without being the card number, so a second account opened with the same card does not come with a second guarantee.
- First purchase only. The guarantee covers the first plan you buy from us, not a later one.
- Never on a renewal. A year or a month that renews is not a first purchase.
Boosts, credit top-ups, Traffic Packs, one-time purchases, and marketplace payments are not covered by the guarantee. Each of those has its own rules further down this page.
What a refund does to your account
A refund ends your access the same day it is made:
- Your subscription is canceled straight away, rather than at the end of the period.
- Pages you published come down, including your personal page.
- Posts that are scheduled and not yet sent are canceled. Posts that already went out stay on the platforms you sent them to, and taking those down is yours to do.
- Credits on the account stop being spendable, because AI features need a plan.
A refund is not the same as a lapse. When a plan simply ends or a renewal fails, your pages stay online with a small "Built with LaunchValid" line on them, as described in the Cancellation Policy. A refund undoes the purchase, so the hosting that came with it stops.
If you want to keep your work, export it before you ask. Exporting your own pictures and your own written brief works at any time, on any plan, and after a lapse.
Marketplace escrow refunds
How marketplace payments work
When a founder accepts an expert's bid, the founder pays the agreed amount into escrow. LaunchValid holds those funds. They are only released to the expert when the founder approves the delivered work, or automatically 7 days after delivery (the review window) if the founder takes no action. Our platform fee is 12% of the task amount, taken when the payment is released.
When you can get a marketplace refund
You can be refunded before the work is delivered, through a cancellation, or after delivery, through a dispute.
Before delivery (cancellation). A founder can ask to cancel while the funds are still held and the expert has not delivered. What happens next depends on the situation:
- If the expert accepts the cancellation, the founder is refunded the task amount minus the 12% platform fee. This is a founder-requested cancellation, so the platform fee is retained.
- If the expert does not respond within 5 days, the founder is refunded in full. No fee is kept, because the expert did not engage.
- If the expert declines, the case goes to dispute review and our team decides the outcome (see below).
See the Cancellation Policy for the full flow.
After delivery (dispute). Once an expert delivers, a founder who believes the work is materially deficient can open a dispute instead of approving. Open the dispute within the 7-day review window, before the task auto-approves; opening it holds the funds until we decide. After a task auto-approves, payment has released to the expert. Our team reviews the task, the delivery, and the full conversation, then either releases the payment to the expert or refunds the founder. Partial outcomes are possible where the work was partly completed. See the Dispute Resolution Policy.
How much is refunded (marketplace)
| Situation | Refund to the founder | Platform fee |
|---|---|---|
| Expert accepts a founder's cancellation | Task amount minus 12% | 12% retained |
| Expert does not respond to a cancellation in 5 days | Full task amount | None |
| Dispute resolved in the founder's favor | Set by our review team, up to the full amount | As decided |
| Founder approves the work (or it auto-approves) | No refund | 12% taken from the payout |
Refund timing and method (marketplace)
Refunds go back to the original payment method used at checkout. Card refunds usually settle within 5 to 10 business days, depending on the bank. The card processing fee charged at the time of payment may not be returned by the processor; where that happens on a full refund, LaunchValid absorbs it so the founder is made whole.
Subscription, boost, and top-up refunds
How subscription billing works
Paid plans are Social ($24 for a year, charged once a year), Starter, Pro, and Business (charged every month). There is no free plan. Plans, optional credit boost purchases, and the small credit top-up (80 credits for $5) are billed through Stripe using hosted Checkout, the pricing table on our website, and the Stripe Customer Portal for subscription management. We do not collect or store full payment card numbers on our servers. Current pricing is shown on our website and may change with notice. See Section 5 of the Terms of Service for the full billing terms.
Subscription plan fees outside the guarantee
Once the guarantee window above has passed, or where the guarantee does not apply, subscription fees are non-refundable, except where required by applicable law or where we expressly state otherwise at checkout.
This means:
- We do not provide prorated refunds if you cancel partway through a billing period, including partway through a year on the Social plan.
- Unused monthly credits do not convert to cash. Credits are a prepaid allowance for AI features, not a stored balance you can withdraw.
- If you cancel your subscription, credits already on your account are not deleted, but your monthly allowance stops renewing. There is no free plan to fall back to, so any remaining credits cannot be spent until you subscribe again. Marketplace escrow is separate and is not affected. See the Cancellation Policy for the full detail.
If you believe a subscription charge was made in error, contact hello@launchvalid.com before disputing the charge with your bank.
A failed yearly renewal is not a refund
If a renewal payment fails, we do not take anything from you and there is nothing to refund. You get 14 days of grace with reminder emails, and if the payment still has not gone through by the end of them the account lapses. What a lapse means is set out in the Cancellation Policy and in Section 5.12 of the Terms of Service.
Credit boost and credit top-up purchases
One-time credit boost purchases (for example, a 500-credit boost) and the small credit top-up (80 credits for $5) are non-refundable once the credits are applied to your account. They are bought to be spent, and they are on your account the moment the payment goes through.
If you leave Stripe Checkout before completing payment, no charge is made.
Purchased boost and top-up credits do not expire and survive monthly plan renewals. They remain on your account until you use them. Promotional credits earned through referrals carry a 90-day expiry clock.
Refund timing and method (subscriptions and boosts)
Where a refund is required by law or approved by LaunchValid, it is processed through Stripe back to the original payment method. Timing depends on your bank and typically follows the same 5 to 10 business day range as marketplace refunds.
One-time purchases
What you are buying
A one-time purchase is a single finished deliverable you pay for once, with no subscription and no account needed to start: a Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, Data Room, Content Pack (a planned week of posts and the pictures that go with them), or Story Video (one vertical video). You describe your idea, we research it and build your deliverable, and you open it with a sign-in link sent to the email address you paid with. Section 5.9 of the Terms of Service carries the full terms.
If it is not delivered
If we never deliver what you paid for, we refund it in full. That covers a payment that goes through while the research or the delivery fails on our side, a document that never reaches you at all, and a video that never finishes. Email hello@launchvalid.com from the address you paid with and we will find the payment. If you were charged twice for the same purchase, we refund the duplicate without you having to ask.
If you leave Stripe Checkout before completing payment, no charge is made.
After it is delivered
Once your deliverable is in your project, the free revision is the first remedy rather than a refund, because the research and the writing have already been done for you.
- The free revision. Each document purchase includes one free revision of that document, a Data Room purchase includes three free document revisions inside the room, and a Story Video purchase includes one free revision of one scene. Across a whole project, the cap is three free revisions. A Content Pack is a planned week rather than a single deliverable, so it carries no free revision of its own, and the refund route below is the one that applies to it.
- The 48-hour window. The window opens when the document is marked ready in your project, or when your video is first ready to watch, and it closes 48 hours later. A revision requested after that needs credits, from a boost or an active subscription.
- What a revision covers. For a Validation Report or a Business Plan, a revision reworks the one section you flag, so a report with two sections you want reworked uses two of your three revisions. For an Investor Deck, Investor Memo, Product Spec, or Brand Kit, a revision replaces that document. In a Data Room, each document in the room counts on its own. For a Story Video, the free revision remakes the one scene you flag: its picture, its words, its moving scene, or the voice reading it, whichever you ask for first, and it counts as one of your three.
- When a refund still applies. If what we delivered is not what you paid for (for example, it describes a different business, a document named in your purchase is missing, or a video is broken in a way a revision cannot fix) and a free revision does not put it right, email hello@launchvalid.com within 14 days of delivery. We will review it and refund where the fault is ours. We do not refund a deliverable because the research reached a conclusion you were hoping to avoid, or because you changed your mind about the idea after reading it.
The free revision belongs to the account that made the purchase. It cannot be moved to another account or another project, and filing a chargeback suspends it, as described under Chargebacks below.
Refund timing and method (one-time purchases)
Refunds are processed through Stripe back to the card or payment method used at checkout, and usually settle within 5 to 10 business days depending on your bank.
Hosting Traffic Packs
A Traffic Pack adds extra bandwidth for a page or app you publish, and for the page a finished video is given, which draws on the same monthly allowance your pages do. A Traffic Pack is non-refundable once it is applied, because the bandwidth is consumed as your page is served. Unused bandwidth does not roll over to a later period.
If you turn on automatic top-up, each Traffic Pack is a card charge made when you are not present, at the size you chose when you turned it on. You can turn automatic top-up off at any time on the Billing page. See Section 5 of the Terms of Service for the full billing terms.
Chargebacks
If you have a problem with a marketplace payment, open a cancellation or a dispute here first. That is the fastest route to a refund and it keeps a clear record. Filing a bank chargeback instead of using these tools is a breach of the Buyer Agreement.
If you have a problem with a subscription, boost, or top-up charge, contact hello@launchvalid.com first so we can review the account and Stripe records. If you are still inside the guarantee window at the top of this page, asking us is also the faster route, because we refund the whole amount without you waiting on your bank. Chargebacks without contacting us may lead to account suspension under the Terms of Service.
A chargeback suspends your free revision. Each document purchase comes with one free revision of that document, a Data Room purchase comes with three free document revisions, and a Story Video comes with one free revision of one scene, up to a cap of three free revisions per project. If you file a chargeback on the payment, or otherwise dispute it, the free revision for every deliverable tied to that payment is suspended. If the payment is later reinstated, we may restore any unused revision at our discretion. See Section 5.9 of the Terms of Service for the full revision terms.
Questions
Email hello@launchvalid.com.