Refund Policy

Last updated: August 12, 2026

What changed: We added a section covering one-time document purchases, so the refund terms for a single Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, or Data Room are now set out here rather than only in the Terms of Service. We also added a note, on the page you are most likely to read before disputing a charge, explaining that filing a chargeback suspends the free revision that came with a document purchase. That note is new; the full term is Section 5.9 of the Terms of Service.

This policy explains when payments are refunded on LaunchValid and how much. It covers marketplace escrow payments (when a founder hires an expert), subscription and boost payments (when you pay for a plan or extra credits), one-time document purchases (a Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, or Data Room bought on its own), and hosting Traffic Packs (when you buy extra bandwidth for a published page or app). It works together with the Cancellation Policy, the Dispute Resolution Policy, the Terms of Service, the Buyer Agreement, and the Seller Agreement. LaunchValid is operated by AmpFi App LLC.

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Marketplace escrow refunds

How marketplace payments work

When a founder accepts an expert's bid, the founder pays the agreed amount into escrow. LaunchValid holds those funds. They are only released to the expert when the founder approves the delivered work, or automatically 7 days after delivery (the review window) if the founder takes no action. Our platform fee is 12% of the task amount, taken when the payment is released.

When you can get a marketplace refund

You can be refunded before the work is delivered, through a cancellation, or after delivery, through a dispute.

Before delivery (cancellation). A founder can ask to cancel while the funds are still held and the expert has not delivered. What happens next depends on the situation:

• If the expert accepts the cancellation, the founder is refunded the task amount minus the 12% platform fee. This is a founder-requested cancellation, so the platform fee is retained.
• If the expert does not respond within 5 days, the founder is refunded in full. No fee is kept, because the expert did not engage.
• If the expert declines, the case goes to dispute review and our team decides the outcome (see below).

See the Cancellation Policy for the full flow.

After delivery (dispute). Once an expert delivers, a founder who believes the work is materially deficient can open a dispute instead of approving. Open the dispute within the 7-day review window, before the task auto-approves; opening it holds the funds until we decide. After a task auto-approves, payment has released to the expert. Our team reviews the task, the delivery, and the full conversation, then either releases the payment to the expert or refunds the founder. Partial outcomes are possible where the work was partly completed. See the Dispute Resolution Policy.

How much is refunded (marketplace)

Refund timing and method (marketplace)

Refunds go back to the original payment method used at checkout. Card refunds usually settle within 5 to 10 business days, depending on the bank. The card processing fee charged at the time of payment may not be returned by the processor; where that happens on a full refund, LaunchValid absorbs it so the founder is made whole.

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Subscription and credit boost refunds

How subscription billing works

Paid plans (Starter, Pro, Business) and optional credit boost purchases are billed through Stripe using hosted Checkout, the pricing table on our website, and the Stripe Customer Portal for subscription management. We do not collect or store full payment card numbers on our servers. Current pricing is shown on our website and may change with notice. See Section 5 of the Terms of Service for the full billing terms.

Subscription plan fees

Subscription fees are generally non-refundable, except where required by applicable law or where we expressly state otherwise at checkout.

This means:

• We do not provide prorated refunds if you cancel partway through a billing period.
• Unused monthly credits do not convert to cash. Credits are a prepaid allowance for AI features, not a stored balance you can withdraw.
• If you cancel your subscription, credits already on your account are not deleted, but your monthly allowance stops renewing. There is no free plan to fall back to, so any remaining credits cannot be spent until you subscribe again. Marketplace escrow is separate and is not affected. See the Cancellation Policy for the full detail.

If you believe a subscription charge was made in error, contact hello@launchvalid.com before disputing the charge with your bank.

Credit boost purchases

One-time credit boost purchases (for example, a 500-credit boost) are non-refundable once the credits are applied to your account.

If you leave Stripe Checkout before completing payment, no charge is made.

Boost credits expire 90 days after purchase. Only the amount above your plan's monthly allowance can expire. If you cancel, you no longer have a monthly allowance, so more of a boost balance can expire. Expiry is not a refund; your current boost balance and its expiry date are shown on the Billing page.

Refund timing and method (subscriptions and boosts)

Where a refund is required by law or approved by LaunchValid, it is processed through Stripe back to the original payment method. Timing depends on your bank and typically follows the same 5 to 10 business day range as marketplace refunds.

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One-time document purchases

What you are buying

A one-time document purchase is a single finished deliverable you pay for once, with no subscription and no account needed to start: a Validation Report, Business Plan, Product Spec, Investor Memo, Investor Deck, Brand Kit, or Data Room. You describe your idea, we research it and build the document, and you open it with a sign-in link sent to the email address you paid with. Section 5.9 of the Terms of Service carries the full terms.

If the document is not delivered

If we never deliver the document you paid for, we refund it in full. That covers a payment that goes through while the research or the delivery fails on our side, and a document that never reaches you at all. Email hello@launchvalid.com from the address you paid with and we will find the payment. If you were charged twice for the same purchase, we refund the duplicate without you having to ask.

If you leave Stripe Checkout before completing payment, no charge is made.

After the document is delivered

Once the document is in your project, the free revision is the first remedy rather than a refund, because the research and the writing have already been done for you.

• The free revision. Each document purchase includes one free revision of that document, and a Data Room purchase includes three free document revisions inside the room. Across a whole project, the cap is three free revisions.
• The 48-hour window. The window opens when the document is marked ready in your project and closes 48 hours later. A revision requested after that needs credits, from a boost or an active subscription.
• What a revision covers. For a Validation Report or a Business Plan, a revision reworks the one section you flag, so a report with two sections you want reworked uses two of your three revisions. For an Investor Deck, Investor Memo, Product Spec, or Brand Kit, a revision replaces that document. In a Data Room, each document in the room counts on its own.
• When a refund still applies. If the delivered document is not what you paid for (for example, it describes a different business, or a document named in your purchase is missing) and a free revision does not put it right, email hello@launchvalid.com within 14 days of delivery. We will review it and refund where the fault is ours. We do not refund a document because the research reached a conclusion you were hoping to avoid, or because you changed your mind about the idea after reading it.

The free revision belongs to the account that made the purchase. It cannot be moved to another account or another project, and filing a chargeback suspends it, as described under Chargebacks below.

Refund timing and method (document purchases)

Refunds are processed through Stripe back to the card or payment method used at checkout, and usually settle within 5 to 10 business days depending on your bank.

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Hosting Traffic Packs

A Traffic Pack adds extra bandwidth for a page or app you publish. A Traffic Pack is non-refundable once it is applied, because the bandwidth is consumed as your page is served. Unused bandwidth does not roll over to a later period.

If you turn on automatic top-up, each Traffic Pack is a card charge made when you are not present, at the size you chose when you turned it on. You can turn automatic top-up off at any time on the Billing page. See Section 5 of the Terms of Service for the full billing terms.

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Chargebacks

If you have a problem with a marketplace payment, open a cancellation or a dispute here first. That is the fastest route to a refund and it keeps a clear record. Filing a bank chargeback instead of using these tools is a breach of the Buyer Agreement.

If you have a problem with a subscription or boost charge, contact hello@launchvalid.com first so we can review the account and Stripe records. Chargebacks without contacting us may lead to account suspension under the Terms of Service.

A chargeback suspends your free revision. Each document purchase comes with one free revision of that document, and a Data Room purchase comes with three free document revisions, up to a cap of three free revisions per project. If you file a chargeback on the payment, or otherwise dispute it, the free revision for every deliverable tied to that payment is suspended. If the payment is later reinstated, we may restore any unused revision at our discretion. See Section 5.9 of the Terms of Service for the full revision terms.

Questions

Email hello@launchvalid.com.